About UsHello, I am Ankit Prajapati, an IT Operations Administrator at IBM. I am a Computer Engineer specializing in managing systems.
I greatly enjoy interfacing with hardware and software components and possess strong skills in managing Windows, Linux, Analytical Skills and ITSM tools such as BMC Remedy, PagerDuty, ServiceNow, and New Relic. In my free time, I engage in various activities such as exploring new software, creating automation scripts, indulging in painting, and gaming. I consider myself a lifelong learner and aspire to pursue further education in the future. |
|
Professional Experience
IT Operations Administrator (Dec 2021 Onwards)
IBM India Pvt. Ltd. - Ahmedabad, Gujarat.
Performing for system maintenance and server infrastructure/data-center operations management. Proven track record of success in developing, deploying, and evaluating systems to improve uptime and efficiency.
IT Administrator (Sep 2016 - Nov 2021)
Wipro Limited - Ahmedabad, Gujarat.
Performed for system maintenance and server infrastructure/data-center operations management. Proven track record of success in developing, deploying, and evaluating systems to improve uptime and efficiency.
IT Administrator (Feb 2015 - Aug 2016)
Male Square Retail Pvt. Ltd. - Ahmedabad, Gujarat.
Performed for Windows administration and maintenance, Installation of Softwares & Hardwares, Microsoft operating systems & troubleshooting of firm's server, Network IP configurations, Installation of various server utilities, Switching & Routing, CCTV Cameras etc.
Hardware/Network Engineer (Desktop Engineer) (Nov 2012 – Jan 2015)
Shree Info Systems – Ahmedabad, Gujarat.
Software Operator (Share Point) (Jun – Aug 2010)
Amba Township Pvt. Ltd. – Adalaj, Gujarat
Professional Software Developer with proven performance in sample analysis, report writing, regularity documentation.
Operated Share Point to completed engineering task with maintained & managed network environment
including Operate, troubleshooting and filling.
ASP.net Programmer (Training & Project) (Jan–Apr 2010)
Sai Management & Education Services – Ahmedabad, Gujarat.
Performed data analysis and provided recommendations to achieve Project.
Initiated statistical analysis project that resulted in sound recommendation adopted by entire department.
Spearheaded documentation of classified reports.
IBM India Pvt. Ltd. - Ahmedabad, Gujarat.
Performing for system maintenance and server infrastructure/data-center operations management. Proven track record of success in developing, deploying, and evaluating systems to improve uptime and efficiency.
IT Administrator (Sep 2016 - Nov 2021)
Wipro Limited - Ahmedabad, Gujarat.
Performed for system maintenance and server infrastructure/data-center operations management. Proven track record of success in developing, deploying, and evaluating systems to improve uptime and efficiency.
- Installation, configuration, maintain and upgrade of Windows servers and system software.
- Installation, configuration and management of infrastructure services such as backups.
- Technical support of all Windows server issues.
- Working knowledge of Microsoft Active Directory, AD Forests, Domains, Group Policies, OUs, etc.
- Working knowledge of DNS, DFS, and DHCP.
- Working knowledge of VMware, and VMware vSphere Client.
- Perform server upgrades and apply patches or updates.
- Monitor server uptime and performance, and perform required system maintenance.
- Installs, configures and tests software packages.
- Working knowledge of Windows System Operator Server Administration.
- Office O365/ Exchange online - Administration- User Management.
- Exchange Server : accounts folder archive/creations/ trouble PST issues/create new accounts.
- Troubleshoot Outlook issues - Administration of mailboxes and Users accounts.
- Evaluates requests for hardware and software; researches and recommends solutions to technology needs, compatible with the client’s technology architecture and infrastructure and resource constraints.
- Creates, changes, and deletes user accounts per request.
- Respond to after-hours critical escalations and incidents in a 24x7 support environment.
- Comply with, and help to enforce, corporate security policies and change control practices.
- Provide business support and/or general information technology support within ITIL framework.
- Provide technical support on server systems, and resolve escalated helpdesk tickets.
- Communicate with end users, user groups, and other IT staff involving technology maintenance and upgrades.
- Proficiency in hardware and software troubleshooting.
- Development of technology standards and establishment of performance guidelines to support daily operations of server infrastructure.
- Updating software with the latest security patches and ensuring the proper defenses are present for each network resource.
- Performing vulnerability and penetration tests, identifying and defending against threats.
- Configuring security systems, analyzing security requirements, and recommending improvements.
- Configuring and supporting security tools, such as anti-virus software.
- Maintain the Symantec and Trend Micro Antivirus for entire infrastructure. This includes insuring the audit compliance and currency of the console software version as well as the anti-virus definitions.
IT Administrator (Feb 2015 - Aug 2016)
Male Square Retail Pvt. Ltd. - Ahmedabad, Gujarat.
Performed for Windows administration and maintenance, Installation of Softwares & Hardwares, Microsoft operating systems & troubleshooting of firm's server, Network IP configurations, Installation of various server utilities, Switching & Routing, CCTV Cameras etc.
- Maintaining the system
- Installing New Software / Hardware (Server, Printer & Computer Work Station etc.)
- Setting up user accounts, Permissions and Passwords
- Overseeing security of all systems, Especially the internet and installing antivirus protection
- Fixing network faults
- Technical support for people using the network
- Day to day admin and monitoring of network use
- Planning future improvement, suggesting IT solution to business problems
- Making sure all IT meets industry standards
- Troubleshooting and upgrades
- Strong working knowledge of enterprise class system level security using TCP/IP, DNS, SMTP, IMAP, Routing, Switching, Firewall (Like Postmaster, Quick Heal, Symantec) and Antivirus Technologies.
Hardware/Network Engineer (Desktop Engineer) (Nov 2012 – Jan 2015)
Shree Info Systems – Ahmedabad, Gujarat.
Software Operator (Share Point) (Jun – Aug 2010)
Amba Township Pvt. Ltd. – Adalaj, Gujarat
Professional Software Developer with proven performance in sample analysis, report writing, regularity documentation.
Operated Share Point to completed engineering task with maintained & managed network environment
including Operate, troubleshooting and filling.
ASP.net Programmer (Training & Project) (Jan–Apr 2010)
Sai Management & Education Services – Ahmedabad, Gujarat.
Performed data analysis and provided recommendations to achieve Project.
Initiated statistical analysis project that resulted in sound recommendation adopted by entire department.
Spearheaded documentation of classified reports.
Skills
|
|
|
|
Certifications
- Enterprise Design Thinking Practitioner
- IBM Garage Foundation
- IBM Consulting Way
- IBM Garage Essentials
- IBM Cloud Private Infrastructure and Architecture
- Interskill - Mainframe Specialist - Linux Operations and Programming - Experienced
- ASP.Net with C#
Education |
Projects |
• R C Technical Institute, 2010
DCE • H H Patel High School, 2007 SSC |
• Windows Server Hardening
• Office 365 to Google Workspace Migration |